Terms & Conditions

• Age Limits: Riders must be at least 18 years old. Drivers must be at least 21 years old. Guardians may create and use an account to book rides for minors under 18, but the guardian remains fully responsible.
• Valid ID: A valid government-issued ID (e.g., driver's license, passport, national ID card, voter's card) is required.
• Account Ownership: Users must create an account in their own name and provide accurate information. Accounts are non-transferable and account sharing is prohibited. We may use biometrics, OTP verification, or other measures to enforce this. You are responsible for keeping your login credentials confidential and must notify us immediately at support@moveham.com of any unauthorized use of your account.

• Firearms, ammunition, or other weapons
• Illegal drugs or substances
• Flammable goods, chemicals, or hazardous materials
• Perishable items (e.g., food, plants) unless specifically arranged and approved via the app in advance
• Other items that may be hazardous or pose a risk to drivers, users, or the public

Note: Users are responsible for insuring valuable items such as cash or jewelry.

When Charges Apply

Cancellation fees may apply if a user cancels after the driver has arrived or is en route. See our Refund Policy for details.

Refund Eligibility

Refunds may be issued for technical issues, driver cancellations, or other cases beyond user control. Requests must be submitted within 24 hours.

Registration Requirements

To become a Rider:

1. Download the Moveham app
2. Create an account using your email
3. Verify your phone number via OTP
4. Provide accurate personal information
5. Accept these Terms & Conditions and Privacy Policy

Lost & Found

Moveham is not responsible for items left behind in a Driver Partner's vehicle. If you lose an item during a trip, contact support via the app's Trip History or email support@moveham.com — we will assist in reaching the driver, but cannot guarantee recovery of the item.

Registration Requirements

To become a Driver Partner, you must:

1. Create an Account: Complete in-app registration
2. Document Verification: Upload valid government ID, driver's license, vehicle registration, and insurance
3. Vehicle Inspection: Pass required inspection in line with Lagos State guidelines
4. Training: Complete Moveham orientation
5. Account Activation: Approval within 3-5 business days

Driver Eligibility Requirements

• Must be at least 21 years of age
• Must possess a valid driver's license with required endorsements
• Must have at least 1 year of driving experience
• Must have legal access to a suitable vehicle
• Vehicle must not be older than 10 years (with possible flexibility in exceptional cases)
• Must have valid motor insurance
• Must have a compatible smartphone
• Must comply with Lagos State requirements, including LASDRI certification where applicable

Vehicle Requirements

Moveham provides robust in-app safety features designed to protect both riders and drivers. These include automatic trip sharing with trusted contacts, real-time trip tracking, shake-to-send emergency alerts, and incident reporting. Riders can also verify trips using a secure PIN shared with the driver before the journey begins. Drivers are required to carry valid insurance, and users are encouraged to actively use these safety tools. In the event of any incident, users should contact support immediately.

Platform as Facilitator: Moveham is a technology platform connecting riders with independent Driver Partners. We do not provide transportation services ourselves.

Service Provided "As Is": The app and platform are provided on an "as is" and "as available" basis. While we take reasonable steps to verify Driver Partners, we do not guarantee uninterrupted, error-free service, and to the fullest extent permitted by Nigerian law, we exclude liability for indirect, incidental, or consequential loss (including lost profits or data) arising from use of the platform.

Limited Liability: Our liability is limited to the fare paid for the specific trip, except in cases of gross negligence or willful misconduct by Moveham. Drivers are responsible for their own insurance and compliance with Lagos State regulations. We are not liable for driver actions, delays, or incidents beyond our direct control.

We collect and process personal data (including location data) in accordance with the Nigeria Data Protection Act 2023 (NDPA). Please review our Privacy Policy for details on data handling, consent, rights, and security measures.

Applicable Law: Governed by the laws of the Federal Republic of Nigeria.

Dispute Resolution: Disputes should first be resolved via in-app support, then email to support@moveham.com. If unresolved, both parties will attempt to settle the dispute through good-faith negotiation for up to 30 days.

Mediation & Arbitration: If negotiation fails, the dispute may be referred to mediation at a recognized mediation center in Lagos, and if still unresolved, to binding arbitration under the Arbitration and Mediation Act 2023, seated in Lagos, Nigeria, conducted in English before a single arbitrator. For consumer disputes, users retain the right to approach appropriate courts in Nigeria as permitted by law.

Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, strikes, or government actions).

Indemnity: You agree to indemnify and hold Moveham, its affiliates, officers, and employees harmless against claims, losses, or expenses arising from your misuse of the platform, your negligence, your breach of these Terms, or your violation of any law or third-party right. Driver Partners further agree to indemnify Moveham against claims arising from their provision of transportation services, including any insurance, licensing, or negligence-related claims.

Intellectual Property: All content, logos, and app features are owned by Moveham or its licensors. Unauthorized use is prohibited.

Severability & Entire Agreement: If any provision is invalid, the rest remain enforceable. These terms constitute the entire agreement.

Moveham Support